1. Introduction
Welcome to GGPoker. We respect your privacy and are deeply committed to protecting your personal data. This comprehensive Privacy Policy outlines the types of information we collect, the specific methods by which we collect it, how we process and utilize your data, and the rigorous security measures we employ to safeguard your information. This document also elaborates on your legal rights regarding your data and how the law protects you. By registering an account, accessing our website, or utilizing any of our gaming software, you explicitly consent to the data practices described in this policy.
2. The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data: Includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, and gender.
- Contact Data: Includes billing address, residential address, email address, and telephone numbers.
- Financial Data: Includes bank account and payment card details, as well as cryptocurrency wallet addresses used for transactions.
- Transaction Data: Includes details about payments to and from you and other details of products, gaming activity, wagers, and services you have purchased or engaged in on our platform.
- Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Usage Data: Includes information about how you use our website, products, and services, including gameplay duration, session lengths, and in-game decisions.
- Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.
3. How Is Your Personal Data Collected?
We use different methods to collect data from and about you including through:
Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, live chat, or otherwise. This includes personal data you provide when you create an account, enter a promotion, or request customer support.
Automated Technologies or Interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
Third Parties or Publicly Available Sources: We will receive personal data about you from various third parties, such as analytics providers, fraud prevention agencies, and identity verification services necessary to fulfill our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you, such as managing your account and processing your bets.
- Legal and Regulatory Obligations: Where we need to comply with a legal obligation, including verifying your age and identity to prevent fraud and underage gambling.
- Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This includes improving our software, marketing our services, and studying how customers use our products.
5. Disclosures of Your Personal Data
We may share your personal data with the parties set out below for the purposes outlined in Section 4. These include:
Internal Third Parties: Other companies within the GGPoker corporate group acting as joint controllers or processors.
External Third Parties: Service providers acting as processors who provide IT and system administration services. Professional advisers including lawyers, bankers, auditors, and insurers. Regulators, law enforcement agencies, gaming commissions, and other authorities who require reporting of processing activities in certain circumstances.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our strict instructions.
6. International Data Transfers
As a global platform, we may share your personal data within the GGPoker Group and to external third parties based outside your domestic jurisdiction. Whenever we transfer your personal data out of your jurisdiction (such as out of the European Economic Area), we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented: we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data, or we may use specific contracts approved by relevant regulatory bodies which give personal data the same protection it has domestically.
7. Data Security
We have put in place robust and appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. All data transmitted between your device and our servers is protected using industry-standard SSL encryption. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a strict duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. Typically, financial and gaming activity data must be held for a minimum of five to seven years for anti-money laundering and tax purposes.
9. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- Request access to your personal data (commonly known as a "data subject access request").
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you.
- Object to processing of your personal data where we are relying on a legitimate interest.
- Request restriction of processing of your personal data.
- Request the transfer of your personal data to you or to a third party.
- Withdraw consent at any time where we are relying on consent to process your personal data.
10. Contact Details
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below:
Email address: [email protected]
You have the right to make a complaint at any time to the relevant supervisory authority for data protection issues in your jurisdiction. We would, however, appreciate the chance to deal with your concerns before you approach the authority, so please contact us in the first instance.